Why I cannot send ETH ?
ETH balance can be seen but after the hard fork we have not updated the code, thus transactions cannot be send. You need to export your keys to another wallet. Check the video tutorials offered
What if coin sending is not working?
Check the video tutorials to move all the coins at once to the Verus Desktop app. This will save you time and makes sure everything goes fine.
What if you don't have the 24 word list backed up?
When installing the wallet you confirmed you had backed up the wallet. Your keys are your responsabililty and only you have access to them. When Pungo goes offline we cannot guarantee that the wallet will work fine and you will be able to extract the keys from it.
What if I have some questions?
You can always reach us on Telegram at https://t.me/pungotalk